The online store returns and exchanges goods of proper quality in accordance with the Law "On Consumer Protection".
Return and exchange terms
Return and exchange of goods is possible within 14 days after receipt of the goods by the buyer. Return delivery of goods is carried out with the assistance and at the expense of the buyer.
Please note! If the delivery was made by the carrier "Nova Poshta", then you can use the free "Easy Return" service.
You can return or exchange the product if:
- the product has not been used and does not have any traces of use by the consumer: scratches, chips, abrasions, stains, etc.;
- the product is fully equipped and the factory packaging is preserved;
- all labels and factory markings have been preserved;
- the product retains its presentation and consumer properties.
If there is no similar product on sale, you have the right to purchase another product from the available assortment with a recalculation of the cost in accordance with the Law "On Consumer Protection" or receive a refund in the amount of the cost of the returned product.
Pay attention!
According to the Law of Ukraine "On Consumer Rights Protection" No. 172 dated March 19, 1994, cosmetics of proper quality are not subject to return or exchange . The only reason for a return or exchange can be a violation of the terms of the order due to the fault of the seller. For example, if you received the wrong products that you ordered, or found a shortage of any product in the package. Such cases are extremely rare for us! However, the human factor cannot be ruled out.